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Enterprise Documentation

You set the objectives. We manage the process and are accountable for the results.

The Contiem Way

Our unique approach allows us to quickly address your immediate needs, understand your long-term challenges and provide proactive, business-focused solutions. These critical steps include:

  • Understanding your specific business objectives
  • Developing recommendations for meeting those objectives
  • Developing a plan of action
  • Partnering with you to implement the plan
  • Continuously evolving and evaluating improvement opportunities

 

Read more about Contiem

American Express, Cisco Systems, eBay, The Boeing Company, the U.S. Department of Defense and Government Accountability Office, Comcast, The Home Depot, and many others choose us to solve their content challenges.
Choose the right partner for all your content needs.

Manuals and Guides

We take the time to understand your unique needs so that when our technical writers start developing your manual, they are efficient and effective at solving your specific documentation challenges. Our technical writers have created various manuals and guides for most industries and ensure that each manual communicates at the level appropriate for its audience.

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Documentation Portals

Contiem designs and implements documentation portals and custom layouts to optimize your end-users’ experiences. Our solutions are scalable and promote efficient maintenance of any content for any environment, workflow, and distribution medium. We create content that meets your varying audiences where they are and provides easy access to what they need to know.

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Process Documentation

Process documentation can help an organization maintain standards, train employees, and improve systems, which is especially important for company growth. However, the task of updating and managing process documentation can become overwhelming and time-consuming for already busy employees, which will often lead to outdated and incomplete process manuals. We can help.

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SOPs and Knowledge Bases

Companies are moving away from producing conventional user guides and service manuals toward using an online knowledge base (KB) to provide product help and support information to their customers and internal support agents in bite-sized, topic-oriented knowledge articles or SOPs. From creating and revising knowledge articles and SOPs to designing and implementing complete knowledge centers, we have the expertise to make your knowledge base accessible, efficient, flexible, and budget-friendly.

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Enterprise Documentation Services

Contiem clientsDriven to be the best in our industry.

Content plays a key role in how effectively a company trains and supports its employees and business partners, as well as how a company’s products are received and used by its customers. That’s why finding a company that you can trust to develop and support the enterprise documentation and courseware your business requires is so important.

At Contiem, we develop the content to support your products, processes, and software applications that will create a positive customer experience, improve quality, and enhance employee performance.

When companies such as American Express, Cisco Systems, The Home Depot, eBay, The Boeing Company, and Comcast need content, they choose Contiem because we make it simple for them. We strive to be the best in our industry and continually challenge the status quo. Our solutions are focused on helping you achieve your business objectives and meeting your overall content management needs.

project teamYour Contiem Project Team

Our project team approach is what makes Contiem’s enterprise documentation so successful. Our content writers and illustrators are led by a Contiem project manager to maintain the project schedule and standards, allowing you the flexibility to be more productive without having to worry about your company’s content development needs. When you work with Contiem, there is no question – your needs will be met – on time, every time.
We are able to understand the holistic scope of our clients’ needs to devise business solutions, not just technical documents, to solve business challenges.

simple and hassle-free

Your Contiem project team likely will consist of a project manager, a solutions architect, technical writers, and technical illustrators. Unique to Contiem, our staff are skilled employees – not short-term contractors – who know the right questions to ask to get to the heart of your needs quickly and make the communication process easy; a long-term partnership with us is simple and hassle-free.
Read more about Our Approach
Choosing a content solutions company with dedicated employees creates a higher value for your company by cutting down on retraining and ramp-up time for each new project. For large, ongoing projects our technical writers can be available onsite at your location to simplify the process even further. Whatever your needs, Contiem will meet them with a custom solution.
Check out our Case Studies

Testimonials

“We were searching for a technical documentation writer but received so much more than tech documentation. We had a Project Manager and Information Architect on our team, and we would never have been so successful without them and the rest of the [Contiem] team.”

“You’ve exceeded our expectations! Should other needs arise, we know exactly where to find you!”

TransUnion

“The [Contiem] team has been excellent at helping us get the work done in a very competent, professional, and responsive manner. I would work with them again in a heartbeat!”

TransUnion

Ready to get serious about your content?

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