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Online Help Systems

Online Help Development

Quality online help systems can create a positive end-user experience and reduce technical support calls. Contiem will create the online help systems you need, allowing users to easily and intuitively use and navigate your software applications. Whatever the complexity of your application and the needs of your end-users, we will work with you to develop a solution that will allow end-users to quickly ramp up on the application while also reducing your support costs.

Let Contiem show you how online help can add value to your software applications.

If you need assistance addressing a specific challenge or you want to evaluate your software online help system options, let us put our experience to work for you. We will work within your organization to understand your issues, challenges, and needs to determine what type of online help is right for your application. Careful planning is required to ensure that you choose the most appropriate type of online help and that the help functionality both complements your software application and supports the way in which end-users are likely to use it. We create online help solutions ranging from relatively simple — 20-30 topics — to quite complex, involving hundreds of topics, delivered to your developers to integrate into your software.

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The Benefits of Online Help

The over-arching benefits from the implementation of an effective, well-designed, online help system include:

  • Making the application user friendly: A product or application that is easy to configure, use, or administer offers a better experience and greater value to the end user as well your company.
  • Higher end-user productivity: Online help typically reduces the amount of time end users spend looking for information or instruction relating to their use of the product or application.
  • Customer satisfaction: Customer satisfaction increases when users’ needs are quickly met, without their having to talk to someone.
  • Lower customer support costs: An online help system reduces the number of inquiries from end users, reducing your support costs and hours spent repeating answers to the same questions, saving time for you and your customers.

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A Winning Partnership

Your Contiem project team will consist of an experienced project manager, who will keep the project on schedule and keep you informed during every step of the process, information architects, who will help you discover the solution to your needs, and technical writers, who will write the online help documentation. This is one of the many reasons industry leaders choose Contiem. We don’t just write the words on the screen, we develop an online help documentation strategy that will help you reach your business objectives.

For more information, please see our case studies.

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