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As the leader in the content solutions space, we strive to provide information on the ever-changing best practices, tools, and trends in the technical content industry. Whether you need information related to an innovative content solution or simply are learning more about technical documentation, courseware development, training, or online help, the articles provided below may help.

Content Partnership Overview

Your ideal content development and management partner can both develop all types of content and design and implement the optimum infrastructure to support it. Contiem is that partner.

Our content solutions meet immediate documentation needs with a keen eye toward developing long-term content strategies. We manage the quality of the work we produce by consistently following our proven processes and provide comprehensive reporting to keep our clients informed every step of the way.

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Documentation or Training?

When a company recognizes the need for some kind of documentation or training—perhaps certain jobs require specific knowledge or skills, new products have been developed, technical support calls have increased, regulations have changed, new software or tools are being implemented, or organizational changes are planned — it can be a challenge to determine the best documentation and training solution. Such decisions should include weighing key factors: goals, users, information type, industry, and circumstances.

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Content Analysis Snapshot

Contiem’s Consulting Services group works with each client to establish an in-depth understanding of their needs and pain points. Next, we analyze the tools and processes currently being used to develop and maintain their content. This allows us to make recommendations which, working with company stakeholders, are used to formulate a comprehensive content strategy — essentially a blueprint for content development and management.

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Working With Your SME(s)

Contiem understands the importance of keeping your engineers and senior operations personnel focused on their core competencies. Having these subject matter experts (SMEs) spend time developing documentation or training content is not likely the best use of their time. That is often one of the primary drivers for companies contacting Contiem; offloading SMEs is a business imperative.

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Project Management – 10 Tips

Understand the business goals of the project. Make sure everyone understands the project’s scope and ask your team to keep you informed if requests are beyond the scope of the project. Limit dependencies on sources outside your control to keep projects on track.

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Selecting the Right Training Method

Selecting the right training approach is key to generating positive training outcomes. The subject matter, the training environment, and the learning styles of your target audience must all be taken into consideration, along with other resources and constraints, such as budget and availability of live trainers, when selecting the most appropriate training method.

There is no one-size-fits-all approach to selecting the right training solution. Fortunately, there are many options that can be used to successfully facilitate measurable learning that can have a positive impact on an organization’s bottom line. The challenge is to understand what methods work best in each specific situation.

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Training Development Model

The initial step in developing a training solution is to ensure that the instructional designers thoroughly understand the client’s goals, challenges, and requirements to ensure that the eLearning or in-person training aligns with the business needs and objectives. Contiem develops custom training solutions for policies, processes, products, services, and software applications.

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Technical Content Development - 10 Tips

High‐quality technical content development projects are collaborative, relying on the participation of subject matter experts as well as a strong content development partner. Multiple parties must actively participate in the collection, review, and approval of technical details, with an experienced project manager at the helm to coordinate all efforts.

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What Makes Great Product Documentation?

Do customers really want to read product documentation? Probably not, but, unless you offer an extremely simple product, sooner or later, your customers are going to seek out your documentation. When they do, you’ll want them to have the best experience possible. That’s why your product documentation matters.

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Standard Operating Procedure (SOP) Development: An Overview

Knowing how to develop standard operating procedures is critical for organizations of every size, from small manufacturers to sprawling government agencies. Planning is key to a successful SOP development and implementation project.

Thoughtful and detailed SOPs help maximize adherence, which improves efficiency, safety, and productivity, and can lead to a significant competitive advantage in the marketplace.

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Why Your Knowledge Base Should Have Single-Topic Articles

Generally, it is not a good idea simply to convert an existing document into a web-based format (HTML), leaving the content and structure of these long documents as is. However, it requires more effort — and cost — to restructure information into short, single-topic KB articles, and the previous documentation structure worked fine on paper, so it should work fine online, too, right?

Actually, no. The unified document structure that might work on paper or in PDF doesn’t really work online.

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Why Online Help?

Online Help systems are integrated into most software-based products, services, and applications. What exactly is Online Help, what are the different flavors, and what is involved in deploying Online Help?

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Translations Made Simple

Our translation services are available for all types of documentation, including manuals, online help, and eLearning. We work with our clients before and throughout the content development process to address their specific translation needs regarding volume, turnaround time, template space, text minimization, and authoring tools. We provide cost-effective solutions, high-quality deliverables, and fast turnaround times.

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See examples of how we have helped companies like yours.

Case Studies