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Process Documentation

Expert Policy, Procedure and Process Documentation

Process documentation can help an organization maintain standards, train employees, and become more efficient, each of which is essential for company growth. However, the task of updating and managing process documentation can become overwhelming and time-consuming for already busy employees, which often leads to outdated and incomplete documentation. Contiem has worked with many companies to develop and maintain their process documentation.

Our team can work with your organization to understand your issues, challenges, and needs. If you are unsure how to start, just contact Contiem. We will help capture, document, and deliver your high-value content. When you engage us to develop your process, policy, and procedure documentation, we will provide content solutions that reduce employee error and solve your content development and management dilemmas.

When you trust Contiem to develop your process documentation, the results will:

  • Provide a better way to deliver training for your employees
  • Be written specifically for the people who rely on the documents, so they are more likely to utilize them
  • Have content that is cost-effective and easily translated into other languages
  • Enable employees to focus on their primary responsibilities
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Policy Manuals

A policy document expresses organizational rules and expectations related to a company’s decisions and actions. Depending on the nature of the policy, it may define operational requirements, such as security for information assets, or it may explain behavioral expectations for employees, contractors, and third parties, such as a nondisclosure policy.

Procedure Manuals

A procedure document, sometimes called a Standard Operating Procedure (SOP) or Work Instruction (WI), provides step-by-step instructions for completing a specific task. A procedure is often performed as part of a larger process, which is documented in a separate process document.

Process Documentation

A process document describes the functional responsibilities, objectives, inputs, procedures, outputs, etc. for a business process. A process may contain one or more procedures and may refer to procedures from other processes. A process document often includes a process map (diagram) illustrating the process flow, especially when the flow involves multiple people or departments.

Standard Operating Procedures (SOPs)

An SOP is typically a short one-page document that provides a functional explanation of what needs to be done as well as key reference and contextual information. Such documents should address one specific procedure only. They are best thought of as reference tools that also serve to meet any regulatory or legal documentation requirements.

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