IT and Software Documentation

IT and software documentation ranges from simple customer-facing user guides to tech-heavy server installation and configuration documentation. But all IT and software documentation needs to provide clear, logically ordered procedures and reference information that meets the needs of the target audience and the tasks they need to perform in their roles. Whether you want to deliver the information in a printable document, an online help system, a knowledgebase, or all of the above, Contiem has the technical writing team to provide information to you users how they want it and when they want it.
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End-User Manuals and Online Help for Your Application

Your target audience is always top of mind for us while we develop your software user manuals and  online help systems, allowing us to provide the best documentation for your user. By creating user guides and manuals specifically designed for your audiences, the end-user is more likely to use the software as designed and will be able to depend on the documentation as a reference, as opposed to calling in for support, saving you time and resources.

Our team understands these nuances and can offer recommendations to provide a positive end-user experience to make your software user manuals and guides as complete, effective, and easy to use as possible. We have developed user documentation for many companies, including Google, Comcast-Xfinity, and Cisco Systems.

We can help you with:

  • Quick Start Guides
  • Release Notes
  • User Manuals
  • Online Help

What our customers
say about us

“ Whether you’re new or experienced, this suite grows with you. I started small and now use it to drive full doc sets.“

– Technical Writer

“ No other tool comes close to the versatility and value of the HelpStudio Bundle. It’s my go-to solution.“

– Software Developer

“ Document! X helped me better understand the very systems I was documenting—schemas, databases, JavaScript libraries. That insight made me a better developer.“

– Independent Software Developer

“ As my HTML/CSS knowledge grew, I could easily replicate client branding in browser-based docs—something no other tool lets me do as easily.“

– Independent Software Developer

“ Over time I built a library of custom templates and widgets, combining features from past jobs into unified starter kits. It’s a massive time-saver.“

– HelpStudio User

“ For any publishers looking for a content management system that plays well with InDesign and Microsoft Word, RSuite® is a great option. The transforms into and out of DITA XML work great and give us a lot of flexibility with both print and eBook products.“

Bob Edington, VP of Content Operations and Supply Chain Operations, HarperCollins Publishers

“ The team has proven their expertise in the management role and the writer’s process insights have already provided much value.“

Cisco Systems

“ The RSuite® ONIX process is enabling the IET to capture, store and maintain all its book metadata in one repository; which will enable us to deliver regularly updated, rich metadata, in an industry-standard format.“

Sara Sharman | Editorial & Production Manager | The Institution of Engineering and Technology

Installation, Configuration, and Admin Documentation

Installers, system administrators, and IT all need various forms of information to ensure that your applications are properly installed, configured, and maintained. The Contiem team can work closely with your development and SQA teams to develop the documentation your internal teams and customers need.

We can help you with:

  • Installation Guide
  • Upgrade Guides
  • System Admin Online Help
  • Configuration Guides
  • Implementation plans
  • API Documentation 

Ready to get serious about your content?

Let’s create something extraordinary together. Contact us to start your journey with Contiem.

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