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Frequently Asked Questions

Why should we use Contiem?

By engaging Contiem as your content partner, you gain a firm that can address all of your content needs. With expertise in process, product, and software documentation and courseware development, as well as organizing, managing, translating, synchronizing, and publishing your content, we have the tools and know-how to do it all. We will take the time to understand your big picture as well as your most immediate needs and then create a plan that addresses both.

Once engaged, we will assign a project team to your organization, led by a Contiem project manager (PM). The PM will make the process simple for you by managing the schedule and budgets, providing management reporting, and identifying opportunities for process improvement; you establish the priorities and hold Contiem accountable for the results. By engaging Contiem, you will have a partner you can trust to deliver the results you are looking for.

With which industries does Contiem have experience?

The quick answer is most. Our client list covers everything from consumer products, industrial products, and financial services to life sciences and technology, as well as government agencies and non-profits. Contiem is a global company; not only do we work across most industries, but we also work with clients around the world.

How will Contiem manage its engagement with my company?

One cornerstone of the Contiem Advantage is our project management process. After signing an engagement with us, you are assigned a project manager who becomes your primary point of contact. They are responsible for working with you to establish objectives, priorities, and schedules, and then managing the Contiem project team to ensure that we deliver the expected results. They also provide regular status reports, ensuring that there are no surprises.

What size of clients do you work with?

Our clients range from very large, well-known companies such as UnitedHealthcare, American Express, The Home Depot, the U.S. Government, and Cisco Systems, to smaller clients with annual revenue of around $10M. We have worked with many of our clients for over ten years.

Do you subcontract out the work?

As a rule, no. Contiem employees cover a broad spectrum of skills and capabilities — everything from software development and technical writing to project management and courseware development. At times, we may use a subcontractor for a specific skill set or capability, but that is the exception and accounts for a small portion of the work that we do.

Is there a project minimum?

Our typical minimum initial engagement for a new client is $15K. After the initial engagement, we can support anything from very small updates to large projects and ongoing support for all of your content development needs.

What if my documents are confidential or proprietary?

We often work with companies that entrust us with confidential information, including the U.S. Department of Defense, which requires we adhere to very strict security standards which must be regularly audited. We also work with confidential intellectual property pertaining to new product releases and proprietary processes. Security is built into everything that we do.

Do you provide translation services?

Yes, we provide language translation services for all types of documentation, online help, and training materials, including voice-overs for video and eLearning. We also have considerable experience developing English content in a way that minimizes translation costs.

When Contiem handles your translations, you have one partner that coordinates everything to ensure that the process is transparent to you.

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