Smartphone Service Manuals and Videos

Motorola Mobility

Challenge

Motorola Mobility is a global telecommunications leader developing products for both commercial and individual consumers. Contiem has worked with Motorola’s Service Engineering group to provide technical documentation in support of their line of smartphones and other mobile devices.

The Service Engineering group was working on the launch of a new mobile phone and needed a service and repair manual for their domestic and global service centers. They had legacy technical documentation but did not have the internal resources available to produce the new service and repair manual by the launch date. The Motorola Service Engineers relied on Contiem to handle all tasks associated with producing documentation for the new product.

Solution

Contiem started the process by working closely with Motorola subject matter experts (SMEs) to analyze the current documentation, the objectives of the new documentation, and the target audience. The analysis revealed that a service and repair manual was needed to provide a global audience of repair technicians with the following information:

• Product components and construction
• Inspection quality criteria
• Disassembly, repair, and assembly procedures

Contiem used the phone and Motorola’s proprietary tools to write repair procedures based on SME input and engineering information. During this process, Contiem reviewed the manual with the SMEs to verify the procedures and ensure the manual would meet technicians’ needs. In addition to writing the text for the manuals, Contiem created line art to show the product components and construction and took digital photographs to visually illustrate the procedures. Contiem later updated the manual when a new generation of the phone was released.

Result

By outsourcing the project to Contiem, the Service Engineering group was able to focus on other priorities and still meet its deadline for the product launch. Contiem produced a service and repair manual that contained all of the required procedures and was written specifically for a global technical audience.

The manual was clear and concise and included detailed illustrations and photographs as visual representations of how to service the phone and its many components. For Motorola Mobility, the initial project led to a continued partnership with Contiem to produce further manuals and demonstration videos for their expanding product line.

Whether your project is the development of a new service and repair manual, an update to existing documentation, or a complete outsourcing project, Contiem Technologies will work with you to develop a plan to meet your goals and objectives.