TMEIC: Customer Experience Improvements
Challenge TMEIC is an international industrial automation company with a comprehensive portfolio of systems for a wide range of applications. With hundreds of user manuals, TMEIC was struggling to deliver consistent, user-friendly documentation to its customers. Much of the documentation was outdated and did not match the caliber of quality products TMEIC was selling. Documentation was […]
Jacam Catalyst: eLearning for a New Generation of Employees
Jacam Catalyst, a subsidiary of CES Energy Solutions, was formed from the recent merger of Jacam and Catalyst. The new company is the oilfield chemical industry’s leading manufacturer and service provider. Headquartered in both Kansas and Texas, with over 50 locations throughout the U.S., Jacam Catalyst’s decentralized business model is key to their providing innovative solutions to local problems.
ASSA ABLOY: Quality Product Catalogs
Challenge ASSA ABLOY is a global manufacturer of door opening solutions. Using the latest technologies, ASSA ABLOY develops doors for hospitals, homes, hotels, airports, and more. With hundreds of products, developed and managed by many different departments, ASSA ABLOY found it difficult to develop catalogs for their product offerings. They did not have the resources […]
Major Industrial Machinery Manufacturer: Training a New Generation
Challenge A major manufacturer of complex industrial machinery realized it would soon lose a significant portion of its most experienced employees as they retired. With each retirement, they would lose “tribal knowledge” — undocumented rules, processes, and lessons that are learned from years, in many cases decades, of on-the-job experience. Simply put, as experienced employees […]
Becton, Dickinson and Company: A Blended Training Approach
Challenge Becton, Dickinson and Company (BD) is a multinational manufacturer and seller of medical devices, instrument systems, and reagents. The Diabetes Care division had identified a critical new sales channel for a new product and recognized that its sales force would need to change its selling methodology. Specifically, success in the new channel needed to […]
SAGE Publishing: Enhancing Publishing Efficiency with Sage Publishing
SAGE Publishing, a leading international publisher in the academic, educational, and professional markets, partnered with Contiem to implement RSuite®, a robust content management solution. The objective was to create a reliable content repository and automated delivery platform that would streamline their publishing processes and improve content quality.
Axon: Driving Efficiencies with Single-Sourcing
Challenge Axon, a Pro Mach brand and leader in the worldwide packaging industry, provides packaging systems that are customized to meet the unique needs of each of its customers. Axon needed a more efficient way to create a custom Installation, Operation and Maintenance manual (IOM) based on the bill of materials for each customer order. […]
Public Utility: Developing an Enterprise Content Strategy
Challenge A large public utility that provides electricity and gas to millions of mid-western residential and business customers was looking for a better solution for managing, reviewing and updating thousands of pages of Standards information and graphics. Employees were using a combination of outdated authoring tools and large PDFs to maintain and distribute information that, […]
Life Sciences Company: Interactive Data Sheet Design and Development
Business Need A large US-based Life Sciences Company contacted Contiem about consolidating its long and complex manuals into a quick reference document for its products. The Company wanted to make the documents more appealing and more informative for end-users, mainly medical lab technicians and researchers. It also wanted the documents to act as a marketing […]
Association for Talent Development: Content Management Solution
Started in 1943, the Association for Talent Development (ATD) is the world’s largest association dedicated to workplace learning and development professionals. ATD’s members come from more than 100 countries and connect locally in more than 125 U.S. chapters and with more than 20 international partners. Members work in thousands of organizations of all sizes, in […]