Kodiak: New Hire Training
Challenge Kodiak Gas Services is a rapidly-growing company that supports the gas and oil industry with customers across the United States. With decades of knowledge and experience, the Kodiak team was challenged with training the increasing number of employees required to support their business. Having little experience developing training that addressed such a broad set […]
Parata: Content Engineering Services
Challenge Parata is a pharmacy automation company that is growing rapidly, primarily driven by an expanding customer base. This growth, coupled with the increasing complexity of the products, requires accurate, easy-to-use product documentation, both for customers and Parata’s own customer support personnel. While Parata had invested in an in-house technical documentation team augmented with contractors, […]
Micro Innovations: International Consumer Product Documentation
Challenge Micro Innovations Corp. is a leading importer and distributor of computer accessories and peripherals for laptops and desktops. Since it distributes a variety of products internationally, it required universal installation and reference manuals. The documentation needed to be clear, concise, and reliant on descriptive illustrations to reduce translation expense and provide step-by-step instructions for […]
Lenovo: Knowledge Base Structure, Process and Maintenance
Challenge IT giant Lenovo faced several challenges in supporting its knowledge base for LanSchool, the company’s cloud-based classroom management solution. Designed as a critical resource for its user community, the knowledge base needed significant improvement, as users were not able to easily find the content they were looking for and, when they did, it could […]
TMEIC: Customer Experience Improvements
Challenge TMEIC is an international industrial automation company with a comprehensive portfolio of systems for a wide range of applications. With hundreds of user manuals, TMEIC was struggling to deliver consistent, user-friendly documentation to its customers. Much of the documentation was outdated and did not match the caliber of quality products TMEIC was selling. Documentation was […]
Jacam Catalyst: eLearning for a New Generation of Employees
Jacam Catalyst, a subsidiary of CES Energy Solutions, was formed from the recent merger of Jacam and Catalyst. The new company is the oilfield chemical industry’s leading manufacturer and service provider. Headquartered in both Kansas and Texas, with over 50 locations throughout the U.S., Jacam Catalyst’s decentralized business model is key to their providing innovative solutions to local problems.
Major Industrial Machinery Manufacturer: Training a New Generation
Challenge A major manufacturer of complex industrial machinery realized it would soon lose a significant portion of its most experienced employees as they retired. With each retirement, they would lose “tribal knowledge” — undocumented rules, processes, and lessons that are learned from years, in many cases decades, of on-the-job experience. Simply put, as experienced employees […]
Axon: Driving Efficiencies with Single-Sourcing
Challenge Axon, a Pro Mach brand and leader in the worldwide packaging industry, provides packaging systems that are customized to meet the unique needs of each of its customers. Axon needed a more efficient way to create a custom Installation, Operation and Maintenance manual (IOM) based on the bill of materials for each customer order. […]
Public Utility: Developing an Enterprise Content Strategy
Challenge A large public utility that provides electricity and gas to millions of mid-western residential and business customers was looking for a better solution for managing, reviewing and updating thousands of pages of Standards information and graphics. Employees were using a combination of outdated authoring tools and large PDFs to maintain and distribute information that, […]
Life Sciences Company: Interactive Data Sheet Design and Development
Business Need A large US-based Life Sciences Company contacted Contiem about consolidating its long and complex manuals into a quick reference document for its products. The Company wanted to make the documents more appealing and more informative for end-users, mainly medical lab technicians and researchers. It also wanted the documents to act as a marketing […]