Rapid Micro Biosystems: Blended Training Solution Outperforms Goals
Rapid Micro Biosystems (RMB) provides advanced technology and products that support biomanufacturing companies in improving patient outcomes. RMB is known for its Growth Direct System®, a platform that automates quality control (QC) microbiology testing for environmental monitoring, water testing, and bioburden testing.
Oxford University Press: Unlocking Centuries of Content
Oxford University Press (OUP) is a department of the University of Oxford. OUP has a rich history that traces back to the earliest days of printing. The University was involved with several printers during the late 1400s and although there was no formal university press at the time, Oxford University was recognized by King Charles I and entitled to “print all manner of books.
Dometic: Content Solutions to Increase Efficiency
Challenge When manufacturing organizations grow, either through product development or acquisitions, their needs for product documentation grow as well. When leaders at Dometic Corporation approached Contiem, they had successfully grown their business into a global leader in the consumer market. However, Dometic’s rapid growth made it difficult for the internal development team to adequately manage […]
Cutsforth: Single-Sourced, CCMS-Based Content Published to Multiple Formats
Challenge Cutsforth is a manufacturer of specialized products and services designed to support the power generation industry. Cutsforth’s products require very specific technical documentation to ensure that both their internal staff and their customers have the information they need to be able to install, maintain, service, and troubleshoot the products safely and effectively. As a […]
The Home Depot: Product Documentation Program Management
Overview The Home Depot (THD) was looking for a partner to establish product documentation standards for its growing line of private label products and then, working with its suppliers, ensure compliance with these standards on an ongoing basis. Contiem created a set of templates for each of THD’s private label brands and an all-brand style […]
Cisco Systems: Long-Term Technical Content Support
Program Management Contiem has been supporting Cisco Systems’ technical documentation needs for over 15 years, working for a variety of departments. One of the groups we support is responsible for the publication of technical content to Cisco’s internal technical staff and its worldwide network of resellers. Supporting this effort is a Contiem project team that […]
Data Analytics Company: Analysis, Software Documentation and Courseware Development
Challenge A data analytics software company serving the healthcare industry approached Contiem looking for a partner to help them navigate the challenges of creating timely, relevant documentation and training that would support both customers and key groups within the company. Because of the complex nature of the software platform, engineers were often asked to use […]
Critigen: Software Documentation Solutions
Challenge Critigen is an information technology services company that developed a software platform to help companies integrate geographic mapping data with other business software applications, such as asset management, work management, field data collection, and other applications that leverage location information. Critigen knew they faced three key documentation challenges that they expected to be addressed […]
Kodiak: New Hire Training
Challenge Kodiak Gas Services is a rapidly-growing company that supports the gas and oil industry with customers across the United States. With decades of knowledge and experience, the Kodiak team was challenged with training the increasing number of employees required to support their business. Having little experience developing training that addressed such a broad set […]
Parata: Content Engineering Services
Challenge Parata is a pharmacy automation company that is growing rapidly, primarily driven by an expanding customer base. This growth, coupled with the increasing complexity of the products, requires accurate, easy-to-use product documentation, both for customers and Parata’s own customer support personnel. While Parata had invested in an in-house technical documentation team augmented with contractors, […]