Keys to a more effective standard operating procedure (SOP) creation process
Many organizations develop Standard Operating Procedures (SOPs) to ensure consistency in their processes, improve product quality, and prevent health and safety issues. At its core, an SOP is a written set of step-by-step instructions for employees, detailing how they should complete specific tasks or processes. It works as a safeguard against the natural variation in […]
Gain a Competitive Advantage with New Standard Operating Procedure (SOP) Development
When SOPs are working as they should, a manager doesn’t need to give them a second thought. They are a proven way to bring consistency to every aspect of your organization — product quality, employee behavior, or other areas. Such consistency can ensure routine execution across the enterprise, helping to strengthen the brand, year in […]
How a Solid User Documentation Plan Can Save Time and Money During Product Launches
Product managers working in manufacturing organizations typically have a lot on their plate — everything from product design and development to materials and manufacturing specs and process workflows. Typically, there are various support materials that need to be ready by the launch date, if not sooner. In our experience, it’s all too common for such […]
Implementing a Knowledge Transfer Plan to Grow Your Business
No matter what industry or market you compete in, your ability to not only survive, but also grow, is based largely on the knowledge and experience of your people — and none more so than the employees you regard as your subject matter experts (or SMEs). Their familiarity with your organization’s history, products, processes, customers, […]
Improving Your Customer Experience with Consistency in Your Product Documentation and Training Content
Companies in a wide variety of industries share a fundamental challenge: inconsistencies among their product documentation and training materials. Examples can include user manuals, quick start guides, and troubleshooting guides, to name a few. Why the disconnect? Traditionally, when companies had slower product development and update cycles, it was easier to keep training and documentation […]
Improving Training ROI for Salespeople and End Users
To leverage product training for the best return on investment (ROI), companies need to examine their audiences and match the solutions to those individuals. At Contiem, most of the product and equipment training programs are developed for salespeople or end-users. Instructional designers and technical writers first need to ensure the desired product information applies to […]
How to Create Good, User-Friendly Technical Documentation
Effective technical documentation is crafted by writers who know what to do and look for to follow the best practices for technical communication: Creators of good technical documentation: Know the audience for and purpose of the document Identify all regulations and standards that must be followed Clarify all safety issues or concerns Confirm the style […]
Complete Training Solutions for Your Company
InfoPros has more capacity to develop customized training solutions and can easily transition legacy training programs into online learning, saving your company time, money, and resources.
6 Tips for Creating Product Documentation That Talks to Your Customer
6 Tips for Creating Product Documentation That Talks to Your Customer The days of pushing pages and pages of product information onto your customers are over. Today’s customers are smart, tech savvy, and connected. A customer’s means of obtaining content went from reading bulky manuals to downloading PDFs. Nowadays, these two methods are becoming more […]
Improving Quality Control: Tips for Creating Useful SOPs
Effective SOPs contribute to the overall compliance of your company by documenting your processes. InfoPros provides 6 Tips for Creating Useful SOPs.