Rail Safety And Standards Board: Modernizing Delivery of Content to Mobile Devices
Rapid Micro Biosystems (RMB) provides advanced technology and products that support biomanufacturing companies in improving patient outcomes. RMB is known for its Growth Direct System®, a platform that automates quality control (QC) microbiology testing for environmental monitoring, water testing, and bioburden testing.
Data Analytics Company: Analysis, Software Documentation and Courseware Development
Challenge A data analytics software company serving the healthcare industry approached Contiem looking for a partner to help them navigate the challenges of creating timely, relevant documentation and training that would support both customers and key groups within the company. Because of the complex nature of the software platform, engineers were often asked to use […]
Critigen: Software Documentation Solutions
Challenge Critigen is an information technology services company that developed a software platform to help companies integrate geographic mapping data with other business software applications, such as asset management, work management, field data collection, and other applications that leverage location information. Critigen knew they faced three key documentation challenges that they expected to be addressed […]
Lenovo: Knowledge Base Structure, Process and Maintenance
Challenge IT giant Lenovo faced several challenges in supporting its knowledge base for LanSchool, the company’s cloud-based classroom management solution. Designed as a critical resource for its user community, the knowledge base needed significant improvement, as users were not able to easily find the content they were looking for and, when they did, it could […]
Micro Innovations: International Consumer Product Documentation
Challenge Micro Innovations Corp. is a leading importer and distributor of computer accessories and peripherals for laptops and desktops. Since it distributes a variety of products internationally, it required universal installation and reference manuals. The documentation needed to be clear, concise, and reliant on descriptive illustrations to reduce translation expense and provide step-by-step instructions for […]