Customers and employees want easy online access to information, using their PC/tablet/smartphone. They don’t want large PDFs emailed to them, or worse yet, printed. Above all, they want to know the documentation is up-to-date.
However, moving from static PDF-based documentation to the web can present several challenges:
- Web-enabling the content
- Developing a web framework for the content
- Where and how to host the content
- For most companies, this would be a major undertaking and not be accomplished quickly or easily.
Contiem has developed several methodologies allowing us to quickly develop and deploy a web-based platform to host a company’s documentation.
One frequently used approach that Contiem employs is to develop a standalone website for product documentation that mimics the look and feel of the corporate website. Adding links to and from the corporate website makes them appear to be one integrated website. Other benefits of this approach include the following:
- A standalone website minimizes the involvement of the Corporate IT and Marketing groups, as the only change to the corporate website is the addition of hyperlinks.
- The new website can be quickly developed and deployed, sometimes within 30 days.
- The website can support a wide variety of content types; product and software collateral, process documentation, FAQs, eLearning, graphics, and digital photos.
- Multiple versions of the website can be quickly developed and maintained if different audiences require different content (e.g., customers vs. support personnel, end users vs. developers).
When you partner with Contiem, you benefit from the knowledge, experience, and resources Contiem has gained from successfully supporting the diverse needs of our clients. Contact us and learn more about how Contiem has delivered documentation websites for our clients.