You’ll benefit from:
Contiem builds the documentation backbone for some of the world’s leading software and technology brands.
We create documentation for every audience involved in your software lifecycle—end users, IT teams, and developers.
From onboarding to integration, Contiem’s documentation team ensures every user—internal or external
—can access the right information at the right time.
Your software’s success depends on how easily users can understand and adopt it. Contiem develops end-user documentation, online help, and knowledge bases that make complex systems simple and intuitive. Our writers think like your customers — anticipating what they need to do, not just what the system does.
We create:
We analyze your audience, user roles, and most common support requests to design documentation that helps users find answers fast and use your software correctly. We create task-based documentation that focuses on what your users want to do instead of describing screens, buttons, and fields. The result: fewer tickets, higher satisfaction, and more confident product adoption.
Outcome: Reduce support calls by up to 40% by replacing reactive troubleshooting with proactive, user-centric guidance.
For IT teams, administrators, and implementers, accurate setup and configuration content is mission-critical.
Contiem delivers installation guides, system-admin manuals, and configuration procedures that help teams deploy, upgrade, and maintain systems with confidence.
We create:
Our writers and information architects work directly with your engineers and QA teams to capture the precise details needed for smooth deployments — from environment prerequisites to post-installation verification. We document every step clearly, ensuring your teams spend less time guessing and more time executing.
Outcome: Reduce deployment time and post-release incidents through precise, validated installation and configuration content.
Developers often say great documentation is as important as great code. At Contiem, we help software companies create API and developer documentation that makes your technology easier to adopt and your brand more trusted.
Our technical writers, information architects, and editors build documentation that explains your API’s value, structure, and usage clearly—so developers can integrate faster and support teams spend less time answering the same questions.
We deliver:
Whether your developers use Postman, Swagger / OpenAPI, or proprietary SDKs, Contiem builds docs that fit your ecosystem and developer audience.
Our five-phase documentation process ensures every deliverable is technically accurate, logically structured, and visually consistent.
| Phase | What We Do | Outcome |
|---|---|---|
| Discovery & Planning | Assess software, architecture, and documentation goals; define developer and user audiences. | Targeted documentation plan with personas and goals. |
| Information Architecture & Design | Organize topics by user, admin, and developer roles; define navigation and taxonomy. | Logical structure supporting usability and reuse. |
| Content Development & Validation | Create and test technical content with SMEs and developers. | Accurate, up-to-date content aligned with API behavior. |
| Formatting & Delivery | Publish as Markdown, HTML, PDF, or CCMS-ready content. | Consistent, developer-friendly documentation. |
| Governance & Optimization | Implement version control, review cycles, and analytics. | Sustainable documentation lifecycle with continuous improvement. |
Contiem’s team ensures your documentation evolves with every product release—accurate today, relevant tomorrow.
Partnering with Contiem delivers measurable business and technical results`
Yes. We integrate seamlessly with your existing documentation workflows and toolchains, including Confluence, GitHub, GitLab, Swagger/OpenAPI, and AzureDevOps.
Absolutely. We build content ecosystems that support multiple audiences—users, IT teams, and developers—with consistent structure and voice.
Yes. We help manage updates across product versions, releases, and APIs to keep all documentation synchronized.
Yes. Our information architects plan content hierarchy, taxonomy, and user journeys to make your documentation easy to navigate and maintain.
Your software deserves documentation that’s as reliable and scalable as the technology itself.
Contact us to start your next documentation project—whether that’s an API, IT system, or software release.