Knowledge Bases

Contiem writes, designs and implements knowledge bases, knowledge articles, and support articles for organizations and end users.
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When is it time for a knowledge base?

A knowledge base enables your end users to help themselves. It is a place where up-to-date information, resources, troubleshooting tips, and answers to questions on your products lives. How do you know if a knowledge base is right for your organization?

It may be the right time to take the leap from FAQ list to a knowledge base if:

  • You have outgrown a simple FAQ list; questions have become too complex.
  • The number of FAQs is too long for your customers and support staff to efficiently find what they need.
  • Customer support costs are too high.
  • Customer support tickets are staying open too long.
  • Answers are getting – or needing to be – more nuanced or in-depth.
  • There are multiple ways to achieve certain tasks.

What our customers
say about us

“ Whether you’re new or experienced, this suite grows with you. I started small and now use it to drive full doc sets.“

– Technical Writer

“ No other tool comes close to the versatility and value of the HelpStudio Bundle. It’s my go-to solution.“

– Software Developer

“ Document! X helped me better understand the very systems I was documenting—schemas, databases, JavaScript libraries. That insight made me a better developer.“

– Independent Software Developer

“ As my HTML/CSS knowledge grew, I could easily replicate client branding in browser-based docs—something no other tool lets me do as easily.“

– Independent Software Developer

“ Over time I built a library of custom templates and widgets, combining features from past jobs into unified starter kits. It’s a massive time-saver.“

– HelpStudio User

“ For any publishers looking for a content management system that plays well with InDesign and Microsoft Word, RSuite® is a great option. The transforms into and out of DITA XML work great and give us a lot of flexibility with both print and eBook products.“

Bob Edington, VP of Content Operations and Supply Chain Operations, HarperCollins Publishers

“ The team has proven their expertise in the management role and the writer’s process insights have already provided much value.“

Cisco Systems

“ The RSuite® ONIX process is enabling the IET to capture, store and maintain all its book metadata in one repository; which will enable us to deliver regularly updated, rich metadata, in an industry-standard format.“

Sara Sharman | Editorial & Production Manager | The Institution of Engineering and Technology

Knowledge Base Features

An effective knowledge base has these key features:

  • Searchability
  • Intuitive navigation
  • Single-topic articles
  • Understandable articles, written for the target audience
  • Data: provides statistics such as the content users search for
  • Scalability: new articles easily can be added as issues or common questions arise
  • Empowerment: users internal and external to the organization can help themselves

Ready to get serious about your content?

Let’s create something extraordinary together. Contact us to start your journey with Contiem.

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