Knowledge Bases

Contiem writes, designs and implements knowledge bases, knowledge articles, and support articles for organizations and end users.
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When is it time for a knowledge base?

A knowledge base enables your end users to help themselves. It is a place where up-to-date information, resources, troubleshooting tips, and answers to questions on your products lives. How do you know if a knowledge base is right for your organization?

It may be the right time to take the leap from FAQ list to a knowledge base if:

  • You have outgrown a simple FAQ list; questions have become too complex.
  • The number of FAQs is too long for your customers and support staff to efficiently find what they need.
  • Customer support costs are too high.
  • Customer support tickets are staying open too long.
  • Answers are getting – or needing to be – more nuanced or in-depth.
  • There are multiple ways to achieve certain tasks.

What our customers
say about us

" For any publishers looking for a content management system that plays well with InDesign and Microsoft Word, RSuite® is a great option. The transforms into and out of DITA XML work great and give us a lot of flexibility with both print and eBook products."

Bob Edington, VP of Content Operations and Supply Chain Operations, HarperCollins Publishers

" The team has proven their expertise in the management role and the writer’s process insights have already provided much value."

Cisco Systems

" The RSuite® ONIX process is enabling the IET to capture, store and maintain all its book metadata in one repository; which will enable us to deliver regularly updated, rich metadata, in an industry-standard format."

Sara Sharman | Editorial & Production Manager | The Institution of Engineering and Technology

" …One of the most professional businesses I have ever dealt with. From start to finish, [Contiem] is just excellent."

Tech Headquarters

" RSuite® will allow us to deliver our digital future. It's going to help structure our content and develop the methodologies and the processes to handle our content so that we can reuse it and revitalize it and publish it and compete in the market as it changes."

- Jess Lawson | Head of Content Architecture | Oxford University Press

Knowledge Base Features

An effective knowledge base has these key features:

  • Searchability
  • Intuitive navigation
  • Single-topic articles
  • Understandable articles, written for the target audience
  • Data: provides statistics such as the content users search for
  • Scalability: new articles easily can be added as issues or common questions arise
  • Empowerment: users internal and external to the organization can help themselves

Ready to get serious about your content?

Let’s create something extraordinary together. Contact us to start your journey with Contiem.

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