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TransUnion® needed a partner to manage its business documentation, technical writing functions, and eLearning development. Contiem assembled a project team including a Program Director, Project Leads, Writers, Illustrators, and Online Help Developers. The Program Director, in addition to managing the Contiem team, performs a quarterly analysis of unit costs, budgets, and program improvements. TransUnion’s key drivers were unit cost reductions as well as the flexibility to support fluctuations in workload:
Contiem supported an average of 100 active TransUnion projects that are budgeted, tracked, and communicated via its ticketing system on a weekly basis. Deliverables are for a variety of audiences, both internal and external to the organization. In 2012, Contiem completed 680 projects, 1,560 in 2013.
Contiem supported over 15 types of projects with a team that has the variety of skills needed to meet TransUnion’s requirements based upon the demand and fluctuating workload. Projects include:
Contiem initially worked with TransUnion to understand its business objectives and key performance indicators to determine the best method for tracking, reporting, and maintaining communication with stakeholders as well as internal customers. Daily communication takes place with various stakeholders throughout the organization: Subject Matter Experts, Software Developers, Business Owners, Directors, Business Analysts, and Project Managers. This communication, along with detailed reporting, provides TransUnion visibility into the status of its projects and allows Contiem to analyze results. Contiem worked on projects across the entire organization, in over 20 Business Units:
TransUnion’s environment is challenging: priorities can shift on a daily basis. Contiem has the flexibility, perspective, expertise, and tools to adapt to the shifts while making objective recommendations according to TransUnion’s goals. We continue to: