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Driving Efficiencies with Single-Sourcing



Axon, a Pro Mach brand and leader in the worldwide packaging industry, provides packaging systems that are customized to meet the unique needs of each of its customers. Axon needed a more efficient way to create a custom Installation, Operation and Maintenance manual (IOM) based on the bill of materials for each customer order.

There were several goals related to optimizing this process:

Axon chose Contiem based upon the experience Contiem had working with other mid-sized industrial companies and its ability to design and implement a solution, then provide onsite training to Axon personnel as well as any required ongoing support.

After analyzing Axon’s business needs and existing processes, Contiem’s Consulting Services group recommended an approach using a low-cost, off-the-shelf tool that provided most of the benefits associated with big-dollar documentation platforms. This approach minimized the upfront investment by Axon while providing the capabilities and cost savings that Axon sought.


Contiem Consulting Services implemented a ‘single-sourcing’ platform at Axon. Now, as new IOMs are created, all new content is tagged and added to a library of Axon content (e.g., procedures, warranty information, diagrams, and digital photos). The content can easily be pulled into new or existing IOMs.

Specifically, Contiem:

Contiem developed a DITA/XML solution using Adobe FrameMaker. DITA/XML and FrameMaker allow Axon to ‘chunk’ their content into easily reusable components that can be quickly developed and efficiently assembled into customized manuals.

Mid-size industrial “companies have the same needs and requirements as many F500 companies, but can’t justify the six-figure investment required to implement custom content management system (CMS) platforms,” said Rob Vaglia, Contiem VP, Solutions Architecture. “Our job is to figure out how to get 80% of the benefit associated with implementing a CMS but with one-tenth of the budget.”


The solution Contiem implemented for Axon provides significant benefits, achieving each of the objectives established for the program. More specifically:

The single-sourcing platform Contiem implemented for Axon will drive significant benefits over the coming years:

Bottom Line

The quality of Axon’s new manuals represents a significant upgrade from what was being provided to its customers. The manuals are now produced in a timely fashion while reducing the time required of Axon product engineers. In addition, it is now less expensive to develop new manuals and update existing ones.

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