Content Partnership Overview

Your ideal content development and management partner can both develop all types of content and design and implement the optimum infrastructure to support it. Contiem is that partner. We manage the quality of the work we produce by consistently following our proven processes and provide comprehensive reporting to keep our Clients informed every step of the way. You can depend on Contiem to provide comprehensive project management — our goal is to make it simple for you.

The Contiem Content Partnership

As your content partner, Contiem will provide the skills and capabilities required to support all of your content development and management needs. Not only do we provide high-quality technical writing services, but we also develop web content, courseware, eLearning, and animation. We will consult with you to understand your content management needs, then will design and implement the right content management solution.

Our solution starts with a core project team that is augmented with key Contiem employees as needed to accommodate the inevitable ebb and flow of work. The core team will be led by an experienced Contiem Project Manager and normally will include the following members:

• Senior Information Architect
• Lead Technical Writer
• Lead Desktop Publisher

The Contiem Project Manager will augment the team with other writers, desktop publishers, and illustrators as needed. Our team members will work primarily from Contiem facilities, traveling to your location if required.

Project Management Process

Constant, clear communication and consistent support, delivering projects that meet or exceed your expectations is what you gain from Contiem Project Management. The Project Manager is responsible for:

• Managing the Contiem project team
• Establishing and monitoring budgets
• Ensuring that the team follows established processes
• Keeping deliverables on schedule
• Serving as a point of escalation
• Communicating regarding budgets, priorities, and results

Our reporting process ensures that we keep communication open and clear and includes:

• Detailed weekly status reports
• Costs by project and deliverable
• Budget reports on skill set usage
• Historical productivity information
• Budget versus actual cost reporting
• Deliverable analysis such as unit cost per deliverable
• Future development and implementation planning

Quality Assurance and Client Satisfaction

Contiem manages the quality of the work it produces by consistently following its proven processes. We employ a process that actively engages our Clients’ subject matter experts (SMEs) at appropriate times for content and plan reviews and approvals, and to review materials for technical accuracy before we finalize them for publication.

The Contiem Project Management Process ensures that we deliver all projects on time and within budget. We manage the quality of the work we produce by consistently following our proven methodology to ensure that your deliverables:

• Have a professional look and feel. From word choices to corporate colors, our team ensures that all of your content meets your requirements, ensuring a consistent, professional look and feel.
• Reach your target audience. We work to understand your target audience. Our process ensures that we use a tone, reading level, and layout customized to communicate directly to your target audience.
• Are accurate and easy to use. Whether we are developing an operations manual, an online help system, or eLearning tools, we follow a quality assurance process that identifies and remedies usability issues, unclear language, and other obstacles so that your target audience may fully understand the materials. When appropriate, we test deliverables with your end users.

Cost Savings

Focusing exclusively on the development and maintenance of documentation and investing in supporting processes and infrastructure, Contiem has been able to develop efficiencies that few companies can match. These efficiencies allow us to:

• Establish Budgets. Having undertaken thousands of projects, we have developed metrics for the various types of work that we do, allowing us to establish accurate budgets so that our Clients do not see unexpected cost increases.
• Garner Cost Savings. We pass these along to our Clients.
• Measure Results. Having established budgets, we then measure the results, allowing our clients to make decisions about the costs and benefits of each project or deliverable.
• Implement Tools and Process. We continue to invest in tools and processes that allow us to minimize overhead and drive efficiencies throughout the development process.
• Leverage Our Broad Skill Set. We work to ensure that we are using the most appropriate skill set for each task. For example, having a senior writer or information architect perform tasks that require a mid-level writer can increase costs by as much as 40 percent.
• Gather Best-In-Class Experience. Working with Cisco Systems, eBay, the U.S. Government, UnitedHealthcare, Motorola Mobility, and many others, we have gained expertise with a wide array of tools, technologies, and best practices, which we leverage for subsequent projects.
• Utilize Variable Resources. The resources Contiem assigns to a project will vary with the changing workload, giving us the ability to manage costs.

Management Reporting

Contiem uses project management reports to communicate with our Clients and track our projects. The reports show where we have created efficiencies to drive unit cost down, thus empowering you to make fiscally responsible decisions. The reports can be tailored to your specific needs.

About Contiem

Contiem has been the trusted content partner of choice for companies and organizations such as American Express, the U.S. Federal Government, The Home Depot, Cisco Systems, UnitedHealthcare, eBay, Facebook, and many more.

When you engage Contiem, we take the time to listen and develop an in-depth understanding of your immediate needs and longer-term challenges. Then, leveraging the capabilities that make us unique, we will provide a best-in-class, client-focused solution designed to achieve your business goals.

Experienced in a host of authoring software and with a wide variety of industries, we specialize in delivering a blend of services for documenting products and processes, training development, translation and localization, and content management.

Whether you need a complete training program to augment a new product or service, or you require job aids for internal learning, Contiem has the experience and skills to deliver the results you are looking for.