☰ Menu
+1 866.606.7247

Popular Searches

Technical Writing Documentation Services Training Methods User Documentation Consulting Services

Orbis Launches New Customer Support Portal

Annapolis, Md., June 24, 2022 – Our new support portal is Freshdesk-based and was built using Orbis tools such as RSuite and HelpStudio. This customized solution featuring HTML-based online help improves site usability and the end-user experience with simplified navigation and resource searchability.

Enter Orbis Connect

The portal is separated into two sections — main support pages and product-specific online help — and includes a new training area with eLearning and video demonstrations of Orbis products. Support articles contain tips and tricks, workarounds, solutions for edge cases, and answers to frequently asked questions. Main support pages employ full-text search and links for creating new support tickets and checking on the status of existing tickets.

About Orbis Technologies, Inc. 

Orbis Technologies, Inc. is an established global leader in delivering innovative content solutions and professional services to companies ranging from Fortune 50 to the U.S. Federal Government.

Orbis specializes in advanced semantic-driven enterprise component content management platforms, highly specialized cloud content analytics software, and exceptional content development for technical documentation, eLearning, online help systems, visualizations, and training materials. Their elite team of subject-matter experts helps clients assess, optimize, and build next-generation digital content platforms.

Orbis has headquarters in Annapolis (MD) with offices in Audubon (PA), Brookfield (WI), Colorado Springs (CO), Durham (NC), Orlando (FL), and Rochester (NY), and subsidiaries in Chennai (India), Torquay (United Kingdom), and Sydney (Australia).