CONTENT DELIVERY SOFTWARE

Congility® – Intelligent Documentation Portal for Technical Content Delivery

Congility is a powerful documentation platform built for demanding organizations that want to transform technical content into personalized, accessible, and actionable knowledge, enhance precision, speed, and scalability, and deliver the right information to the right user, every time.
See Congility in Action
Download the Congility Product Sheet
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Why Choose Congility® for Technical Documentation?

Congility is an enterprise-grade platform designed to manage and deliver complex, high-value content. Unlike typical web CMS applications that are not built to handle structured technical content, Congility connects directly to your CCMS (like Contiem’s RSuite) to deliver accurate, version-controlled information that increases efficiency, promotes safety, and reduces support costs.

Key Benefits:

  • Relevant Content, Every Time. Users see only the information that matters to them, improving productivity and reducing errors.
  • Always Up to Date. Teams work with the latest content the moment it’s published, ensuring accuracy and compliance.
  • Access Without Barriers. Whether online or offline, on desktop or mobile, content is always available when and where it’s needed.
  • Continuous Improvement. Built-in feedback channels drive faster updates and higher-quality documentation.
  • Enterprise-Ready. Scalable, secure infrastructure supports global deployments with the reliability organizations expect.

Who Uses Congility®?

Congility is designed for organizations that need to optimize the delivery of complex, critical content for diverse audiences.

Product Documentation-Centric Businesses

Businesses from all industries that offer tangible or digital products need to provide customers, partners, and internal teams with a superior self-service support experience to improve product adoption and reduce support costs.

Field Service Engineering Organization

Companies with large field teams require accurate, safety-critical information to maintain complex equipment and ensure operational continuity.

Key Features of the Congility® Platform

Personalized & Role-Based Delivery

Deliver content tailored to your users. With Role-Based Access Control, you can ensure users only see the information relevant to them, their role, or the products they own. The portal can be configured to display dynamic lists of the newest or most popular content, alerts, or notifications.

Multi-Format Content Support

Support for structured (DITA, XML) and unstructured content (PDFs, images, videos, training) within one unified portal.

Advanced Search & Discovery

Your users can find answers fast. Congility utilizes advanced search capabilities, including full-text search, faceted filtering, and metadata-driven queries, to enable precise content discovery within vast libraries of technical information.

Online & Offline Access

Access your documentation anytime, anywhere. Congility’s native mobile and desktop apps for iOS, Android, Windows, and macOS make it simple to work in low- or no-connectivity environments. Download entire document sets, personal collections, and notes for offline use, and automatically sync updates and feedback when reconnected, ensuring your teams always have the most current, accurate information.

Integrated Feedback & Content Creation

With RSuite integration, Congility closes the loop between your users and your authors. Internally, feedback submitted in the portal flows directly into RSuite for fast review and updates. Externally, your support and operations teams can publish urgent alerts, FAQs, or bulletins right from the portal. Both scenarios ensure critical information reaches the right audience without delay.

Seamless CCMS Integration

Publish once, deliver everywhere. Congility connects directly to Contiem’s RSuite and integrates with third-party CCMS platforms via robust APIs for single-source publishing, automated version control, and consistent metadata. Eliminate redundant uploads, reduce errors, and keep your documentation synchronized across all delivery channels without extra manual work.

What Makes Us Different?

FeatureCongilityTMWeb CMS (WordPress, Drupal)Static WebHelpHelpDesk/CRM Knowledge Base
Role-Based Content Delivery✔Yes✘No✘NoPartial
Full Offline Access✔Yes✘No✔Yes✘No
CCMS Integration✔Yes✘No✔Yes✘No
Integrated Content Feedback Loop✔Yes✘NoPartialPartial
Faceted Search✔Yes✘Partial✘No✘No
Multi-Format Support✔Yes✔Partial✘No✘No

Frequently Asked Questions

Can Congility work with my existing CMS or CCMS?

Yes. Congility natively integrates with RSuite and offers APIs for third-party CMS and CCMS platforms.

Yes. A core strength of Congility is its full offline capability via native mobile and desktop applications. Users can download content, including personal notes and collections, for use in any environment then sync automatically when connectivity is restored.

Congility supports a wide array of content types, including structured formats like DITA and XML, as well as unstructured content like legacy PDFs, illustrated parts lists, videos, and training materials.

Absolutely. The Congility Portal UI is customizable, allowing you to design the look-and-feel to match your company or product branding to offer a consistent user experience.

Absolutely. Congility includes an integrated feedback loop that lets users comment, suggest corrections, or flag unclear content directly within the portal. Feedback is automatically routed to content teams or back into your CCMS (like RSuite), for fast review and action, ensuring documentation stays accurate and up to date.

Very. Congility delivers enterprise-grade security with role-based permissions, SSO integration, and robust authentication protocols. Content access can be restricted by role, product, or user group, ensuring the right people see the right information. Flexible deployment options, including on-premises hosting, support compliance with strict industry or organizational security requirements.

Congility offers flexible deployment options. It can be hosted on-premise to meet strict internal security requirements or in a commercial cloud environment.

Get the Product Sheet here

Why Congility® Works

Congility is the intelligent content delivery platform that helps organizations improve efficiency, ensure compliance, and enhance user satisfaction.

  • Deliver the right content to the right users—every time.
  • Support for online/offline access across devices.
  • Secure, scalable, and role-based delivery model.
  • Advanced search, navigation, and personalization.
  • Integrated feedback loop for continuous improvement.

Ready to Get Serious About Your Content?

Let’s create something extraordinary together. Contact us to start your journey with Contiem.

Why Contiem?