Implementing a Knowledge Transfer Plan to Grow Your Business
No matter what industry or market you compete in, your ability to not only survive, but also grow, is based largely on the knowledge and experience of your people — and none more so than the employees you regard as your subject matter experts (or SMEs). Their familiarity with your organization’s history, products, processes, customers, […]
Improving Your Customer Experience with Consistency in Your Product Documentation and Training Content
Companies in a wide variety of industries share a fundamental challenge: inconsistencies among their product documentation and training materials. Examples can include user manuals, quick start guides, and troubleshooting guides, to name a few. Why the disconnect? Traditionally, when companies had slower product development and update cycles, it was easier to keep training and documentation […]