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What Is Important in Product Documentation?

Technical documentation is vital to a wide range of organizations. It makes processes more uniform and efficient and helps customers avoid unnecessary challenges when installing and using products.

What Is Important in Software Documentation?

Technical documentation is vital to a wide range of organizations. It makes processes more uniform and efficient and helps customers avoid unnecessary challenges when installing and using products.

What Is the Role of Technical Documentation?

Technical documentation is vital to a wide range of organizations. It makes processes more uniform and efficient and helps customers avoid unnecessary challenges when installing and using products.

Forbes Recognizes Contiem: Why Content Creation is Essential For Your Business

Forbes included Contiem in its recent article by John Hall, Senior Contributor: Why Content Creation Is Essential For Your Business And How You Can Improve Your Approach About Contiem Contiem has been the trusted content partner of choice for companies and organizations such as American Express, the U.S. Federal Government, The Home Depot, Cisco Systems,…

Selecting the Right Approach: Documentation, Training, or Both?

When a company recognizes the need for some kind of documentation or training—perhaps certain jobs require specific knowledge or skills, new products have been developed, technical support calls have increased, regulations have changed, new software or tools are being implemented, or organizational changes are planned—it can be a challenge to determine the best documentation and…

4 Ways Ecommerce API Documentation Drives Greater User Adoption and Revenue

For companies that operate ecommerce sites, APIs (application programming interfaces) play a crucial role. APIs allow ecommerce sites to share their applications’ functionality and data with business partners — in other words, to fully engage in ecommerce. Not surprisingly, ecommerce companies dedicate significant resources to creating and testing these APIs. But in many cases, they…

5 Keys to Maximizing SOP Process Adherence Across Your Organization

Properly planned and documented, Standard Operating Procedures (SOPs) can help improve a business’ product quality, reduce turnover costs, and minimize product and safety liability. In certain cases, such as in pharmaceutical and medical device industries, SOP process adherence is also federally mandated. SOPs don’t just happen as a normal part of doing business — rather,…

How to Use Technical Documentation Quality Metrics

For manufacturers, technical documentation can play a vital role in the company’s success. But not all technical documentation is created equal. What are the best ways to measure the success of your documentation? Whether you’re a supplier to a manufacturer or a product manager, it’s critical to use technical documentation quality metrics. The challenge is…

Keys to a more effective standard operating procedure (SOP) creation process

Many organizations develop Standard Operating Procedures (SOPs) to ensure consistency in their processes, improve product quality, and prevent health and safety issues. At its core, an SOP is a written set of step-by-step instructions for employees, detailing how they should complete specific tasks or processes. It works as a safeguard against the natural variation in…