Micro Innovations: International Consumer Product Documentation
Challenge Micro Innovations Corp. is a leading importer and distributor of computer accessories and peripherals for laptops and desktops. Since it distributes a variety of products internationally, it required universal installation and reference manuals. The documentation needed to be clear, concise, and reliant on descriptive illustrations to reduce translation expense and provide step-by-step instructions for […]
Lenovo: Knowledge Base Structure, Process and Maintenance
Challenge IT giant Lenovo faced several challenges in supporting its knowledge base for LanSchool, the company’s cloud-based classroom management solution. Designed as a critical resource for its user community, the knowledge base needed significant improvement, as users were not able to easily find the content they were looking for and, when they did, it could […]
TMEIC: Customer Experience Improvements
Challenge TMEIC is an international industrial automation company with a comprehensive portfolio of systems for a wide range of applications. With hundreds of user manuals, TMEIC was struggling to deliver consistent, user-friendly documentation to its customers. Much of the documentation was outdated and did not match the caliber of quality products TMEIC was selling. Documentation was […]
Jacam Catalyst: eLearning for a New Generation of Employees
Jacam Catalyst, a subsidiary of CES Energy Solutions, was formed from the recent merger of Jacam and Catalyst. The new company is the oilfield chemical industry’s leading manufacturer and service provider. Headquartered in both Kansas and Texas, with over 50 locations throughout the U.S., Jacam Catalyst’s decentralized business model is key to their providing innovative solutions to local problems.
ASSA ABLOY: Quality Product Catalogs
Challenge ASSA ABLOY is a global manufacturer of door opening solutions. Using the latest technologies, ASSA ABLOY develops doors for hospitals, homes, hotels, airports, and more. With hundreds of products, developed and managed by many different departments, ASSA ABLOY found it difficult to develop catalogs for their product offerings. They did not have the resources […]
Major Industrial Machinery Manufacturer: Training a New Generation
Challenge A major manufacturer of complex industrial machinery realized it would soon lose a significant portion of its most experienced employees as they retired. With each retirement, they would lose “tribal knowledge” — undocumented rules, processes, and lessons that are learned from years, in many cases decades, of on-the-job experience. Simply put, as experienced employees […]
eBay: API Documentation and Portal Support
Challenge eBay has earned a reputation among both buyers and sellers on its platform as being easy to use. Recently, based on feedback from partner organizations that sell large volumes of products through the eBay site, it saw a need to improve the documentation it provides for the APIs that these companies use to seamlessly […]
Becton, Dickinson and Company: A Blended Training Approach
Challenge Becton, Dickinson and Company (BD) is a multinational manufacturer and seller of medical devices, instrument systems, and reagents. The Diabetes Care division had identified a critical new sales channel for a new product and recognized that its sales force would need to change its selling methodology. Specifically, success in the new channel needed to […]
SAGE Publishing: Enhancing Publishing Efficiency with Sage Publishing
SAGE Publishing, a leading international publisher in the academic, educational, and professional markets, partnered with Contiem to implement RSuite®, a robust content management solution. The objective was to create a reliable content repository and automated delivery platform that would streamline their publishing processes and improve content quality.
Axon: Driving Efficiencies with Single-Sourcing
Challenge Axon, a Pro Mach brand and leader in the worldwide packaging industry, provides packaging systems that are customized to meet the unique needs of each of its customers. Axon needed a more efficient way to create a custom Installation, Operation and Maintenance manual (IOM) based on the bill of materials for each customer order. […]