Semantic Technology

Traditional content management systems too often treat semantic enrichment as a one-dimensional, one-time process on a fixed set of metadata fields. Contiem takes a different approach.
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Patented Semantic Technology

Seven of the thirteen patents Contiem has been awarded are in semantic technology.

We understand that semantic information is a living, evolving part of your content and your business. As such, our RSuite® products include several semantic search-supporting architectural features and tools provide semantic search answers and navigation from simple to complex, but also enable a robust, dynamic semantic strategy.

Key RSuite® components that can be used to semantically enrich content:

  • API-driven architecture
    Anything possible in the RSuite® application through user activity can also be driven through the API. This makes it possible to integrate semantic enrichment into your solution in the manner best suited to your requirements.
  • Robust, configurable workflow engine
    The included workflow engine can combine automated and manual tasks, allowing workflows to be configured according to your current needs. Additionally, the engine can be used to organize and track future reprocessing of semantic information if necessary. Information from these workflows is made available for reporting so that you can better understand not only the current state of your content but also past personnel, tools, and processes that helped develop it.
  • Customizable event model
    RSuite® event model lets you set conditions for triggering semantic processing. This could be in response to changes in the content itself, changes in an external source of semantic information at a predetermined future time, or virtually any other condition accessible to RSuite® directly or through an API.
  • Flexible metadata forms
    RSuite® does not assume that everyone will interact in the same way with all of the metadata and semantic information relating to an asset. Instead, you can configure any number of specialized forms that can be used to present users with a subset of information relating to an item. In this way, you can avoid presenting users with a bewildering array of fields that are not relevant to their particular activities. Using targeted forms will ease the burden on your users and can raise the quality of the content being managed.
  • Taxonomy controls
    RSuite® has optional taxonomy controls available to allow users to assign values for a formal taxonomy to your content as well as controls to allow users to search and navigate content through the assigned hierarchy. Our tools also allow easier assignment of free-form “tags” for cases where a formal taxonomy isn’t practical. Of course, these tools work in conjunction with RSuite’s flexible metadata model to address simple as well as complex requirements when needed.

Customized, meaningful semantic search results may contain:

  • Semantic information about the keywords/concepts
  • Answers to the searcher’s questions
  • Lists
  • Information based on relations among the keywords/concepts
  • Different kinds of — but related — information such as events, persons, locations, or organizations
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A user can search and discover content by keyword, user, date, document identifier, XPath, customer-defined and system metadata, and more. RSuite® search services provide industry-leading search capabilities covering full-text search, relevancy ranking, integration with non-search systems currently used, metadata-based faceted search, search logs, custom search, proximity search, and targeted search. Wildcards such as * and ? are available. System metadata filters include creation and modified dates, file type, XML element type (if relevant), folder type, etc.

We support full-text search of XML, Microsoft Office, Adobe PDF, and HTML artifacts. We include metadata values when performing full-text searches, enhancing findability and content reuse.

What our customers
say about us

“ Whether you’re new or experienced, this suite grows with you. I started small and now use it to drive full doc sets.“

– Technical Writer

“ No other tool comes close to the versatility and value of the HelpStudio Bundle. It’s my go-to solution.“

– Software Developer

“ Document! X helped me better understand the very systems I was documenting—schemas, databases, JavaScript libraries. That insight made me a better developer.“

– Independent Software Developer

“ As my HTML/CSS knowledge grew, I could easily replicate client branding in browser-based docs—something no other tool lets me do as easily.“

– Independent Software Developer

“ Over time I built a library of custom templates and widgets, combining features from past jobs into unified starter kits. It’s a massive time-saver.“

– HelpStudio User

“ For any publishers looking for a content management system that plays well with InDesign and Microsoft Word, RSuite® is a great option. The transforms into and out of DITA XML work great and give us a lot of flexibility with both print and eBook products.“

Bob Edington, VP of Content Operations and Supply Chain Operations, HarperCollins Publishers

“ The team has proven their expertise in the management role and the writer’s process insights have already provided much value.“

Cisco Systems

“ The RSuite® ONIX process is enabling the IET to capture, store and maintain all its book metadata in one repository; which will enable us to deliver regularly updated, rich metadata, in an industry-standard format.“

Sara Sharman | Editorial & Production Manager | The Institution of Engineering and Technology

Application Examples

While the use of semantic information for search and navigation of content repositories is well-known, there are many potential benefits beyond these basics to move your content from simple semantic enrichment to a robust, dynamic semantic strategy.

  • Initiate and track enrichment activities
    The workflow engine in RSuite® can be configured to ensure consistent handling of content. Based on requirements, customers can initiate and track manual semantic enrichment assignments to appropriate personnel using the workflow’s task assignment capabilities. Workflow steps can also call on external sources of semantic information, such as a third-party database or automated enrichment engine. The workflow can be configured to mix and match automated and manual enrichment tasks according to your business requirements.
  • Adapt or replace a semantic information model
    Semantic information rarely can be treated as a monolithic, static set of information. Most organizations need to plan for updating either the metadata and semantic models, the actual data itself, or both periodically. Tools that may not be practical today may be commonplace in the future. RSuite® configuration can be adapted over time to assist in adapting or changing the semantic models using the workflow engine, custom forms, and reporting. RSuite® flexibility enables it to support multiple approaches simultaneously. For example, you might decide to maintain legacy content using its original semantic model but apply a new model to new content.
  • Apply “expensive” processing selectively
    RSuite® event system can help manage processes that may be too expensive to be practical for your entire content repository. For example, you may decide only to apply certain resource-intensive processing to content when it has been selected for inclusion in a publication or added to a distribution package. RSuite’s event handlers can be used to add conditional logic enabling the use of high value-add processing that might be impractical to apply to the entire repository.
  • Automate quality assurance checks
    Most organizations use labor-intensive manual quality checks on content that can be error-prone and is difficult to scale. It is straightforward to organize these manual efforts into a workflow that can be tracked and recorded. Over time, however, automated steps can be added to take advantage of RSuite® processing capabilities to catch and even correct many problems in content automatically. RSuite® provides a platform to pursue new avenues of efficiency while increasing the overall quality of the content you produce.
  • Review your semantic strategy
    Organic content collections over multiple silos often prevent organizations from evaluating their use of semantic information for effectiveness and applicability. With RSuite® as your content platform, it is possible to develop reports and queries that can assist in identifying strengths and weaknesses in your semantic practices. RSuite’s tools can be used to ensure these changes are applied consistently and efficiently.

Taxonomy Manager

RSuite® has an available taxonomy manager library which allows the import of the customer’s taxonomy/ontology hierarchy structure. Via customization, the taxonomy can be mapped from a stored format such as XML or spreadsheet to a taxonomy model within RSuite®.

Once loaded into RSuite®:

  • The taxonomy itself becomes available to populate the taxonomy control in search forms and metadata forms.
    Thus, your taxonomy becomes content just like anything else in your system. Furthermore, it is maintainable by typical users rather than requiring help from an engineer every time an update is needed. This is important because good data governance requires ongoing monitoring of user search queries and results, then tuning of vocabulary and content classifications.
  • The taxonomy model can also be used to validate metadata field values when data is loaded or created and expand metadata values from taxonomy IDs to their text equivalent.
    RSuite® also has the ability to support the bulk classification of assets using the bulk actions menu or via importing metadata assignment worksheets.
  • Custom taxonomy-based searches can be configured within RSuite® to allow the search and retrieval of assets and other objects meeting taxonomy subject search criteria.
    Our versatile browser control supports browsing in terms of the taxonomy tree as well as search and multi-select for users responsible for manual classification. It can even be repurposed to display other forms of hierarchical information such as content outlines and lists. This is especially useful for developing UIs needed for custom link management applications.

Time is Money

We created semantic data services to support search, automated correlation, and semantic navigation. Implementation of semantic data services is specific to each client; however, the end results always provide a more efficient way to organize, retrieve, and understand your data.

  • Automatic Tagging
    Enable an enormous increase in productivity for developing artifact correlation and search/retrieval solutions by removing the manual process of tagging content. Automatically correlated content minimizes irrelevant artifacts from hindering artifact discovery. Manual tagging can require more than 100 hours for a single document; our semantic data services can perform the same task in seconds! Over a large document cluster (50-150), RSuite® can save you thousands of hours in employee productivity.
  • Semantic Navigation
    Eliminate hours of searching through irrelevant artifacts, which can be particularly challenging when the artifact corpus is large — say, 100M+ text documents, videos, audio files, and/or images from 1,000+ sources.
  • Targeted Search
    Classify objects in accordance with client models which can preserve organizational knowledge within existing IT systems. Enable implicit relationship extractions, which improve search accuracy.

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