Cisco Systems: Long-Term Technical Content Support
Program Management Contiem has been supporting Cisco Systems’ technical documentation needs for over 15 years, working for a variety of departments. One of the groups we support is responsible for the publication of technical content to Cisco’s internal technical staff and its worldwide network of resellers. Supporting this effort is a Contiem project team that […]
Data Analytics Company: Analysis, Software Documentation and Courseware Development
Challenge A data analytics software company serving the healthcare industry approached Contiem looking for a partner to help them navigate the challenges of creating timely, relevant documentation and training that would support both customers and key groups within the company. Because of the complex nature of the software platform, engineers were often asked to use […]
Critigen: Software Documentation Solutions
Challenge Critigen is an information technology services company that developed a software platform to help companies integrate geographic mapping data with other business software applications, such as asset management, work management, field data collection, and other applications that leverage location information. Critigen knew they faced three key documentation challenges that they expected to be addressed […]
Lenovo: Knowledge Base Structure, Process and Maintenance
Challenge IT giant Lenovo faced several challenges in supporting its knowledge base for LanSchool, the company’s cloud-based classroom management solution. Designed as a critical resource for its user community, the knowledge base needed significant improvement, as users were not able to easily find the content they were looking for and, when they did, it could […]
Micro Innovations: International Consumer Product Documentation
Challenge Micro Innovations Corp. is a leading importer and distributor of computer accessories and peripherals for laptops and desktops. Since it distributes a variety of products internationally, it required universal installation and reference manuals. The documentation needed to be clear, concise, and reliant on descriptive illustrations to reduce translation expense and provide step-by-step instructions for […]
eBay: API Documentation and Portal Support
Challenge eBay has earned a reputation among both buyers and sellers on its platform as being easy to use. Recently, based on feedback from partner organizations that sell large volumes of products through the eBay site, it saw a need to improve the documentation it provides for the APIs that these companies use to seamlessly […]