Standard Operating Procedures (SOPs)

Documenting your processes requires professions who can write clear instructions, work with subject matter experts to define the processes and procedures and create learning colleterial in the form of work instructions or job aids.

Our team of content experts defines the industry standard best practices that improve productivity, increases quality, reduces rework, improves organizational performance, and preserves organizational knowledge.
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Why Companies Choose Contiem

Contiem has over two decades of experience developing and managing process documentation for global leaders in manufacturing, finance, healthcare, and technology.

Our full-time writers, editors, and solutions architects combine industry knowledge with a proven content governance framework to ensure every SOP meets regulatory and operational requirements. 

The Contiem Difference

Proven and Repeatable Processes

Global Content Operations Resources

Experienced Writers and Illustrators

Professionally Written and Illustrated Procedures Tailored to Your Audience

Content Easily Localized for Multilingual Operations Teams

Our Standard Operating Procedures Deliverables

Our SOP writing services include planning, authoring, and publishing content associated with a wide a range of business and organizational operations. Example deliverables include:

  • Standard Operating Procedures (SOPs)
  • Work Instructions
  • Job Aids
  • Contractual and Business Operations Procedures
  • Safety and Quality Control Procedures
  • Process and Workflow Diagrams

Every document is written for the people who rely on it. It is clear enough for new hires and detailed enough for auditors.

Results You Can Count On

Partnering with Contiem transforms process documentation from a liability into a strategic asset.  You can expect:

  • Reduce employee error and promote clarity
  • Shorten employee learning curve
  • Improve audit readiness and compliance
  • Enable consistent performance across departments
  • Increase efficiency through clear, repeatable processes
Young entrepreneur and his female coworker using desktop PC while working in the office.

Frequently Asked Questions

What is the difference between Work Instructions and Standard Operating Procedures?

Standard Operating Procedures (SOPs) and Work Instructions (WIs) are related, but they differ in important ways, including the typical level of accountability, required review cycles, and the frequency of ad hoc updates. SOPs typically define a process and WIs define a task.  

A job aid provides clear instructions, often a checklist, to assist an employee in performing a task. 

Contiem developed Standard Operating Procedures (SOPs) provide clear, step-by-step instructions to execute an organizational process or deliver a specific service.  

Many organizations try to create SOPs with AI.  However, while AI can be helpful in creating the final publication, AI alone cannot create the document.  Much of the effort to create the SOP involves interviewing subject matter experts, reviewing processes, and working with teams to define an optimal process.  

Let’s Build Your SOP Library 

Get documentation that works as hard as your team.
Contact us to start your next SOP development project or request a consultation with our content experts.