When your audiences experience your training, it should be a positive learning experience that promotes engagement, delivers relevant learning interactions, and fosters measurable growth in knowledge/skills.
Contiem helps organizations deliver valuable training, tailored to meet the demands of unique learning and development challenges today, tomorrow, and beyond. We ensure that every training topic, lesson, activity, video, knowledge check, quiz, and performance support resource is designed to help learners achieve the target learning outcomes.
Every performance support resource is built for use in the real world — at the task, at the decision point, at the moment a learner needs to recall and apply what they’ve learned.
We prioritize impact when deciding what to focus on. Job aids and QRGs are not step-by-step manuals — they surface the right information at the right time in the most consumable format.
Performance support resources are designed to work alongside courses, manuals, and other training deliverables — extending the value of your learning investment beyond the training event.
Contiem helps organizations deliver training tailored to meet the demands of unique learning and development challenges today, tomorrow, and beyond — and performance support is no different.
Tools like job aids and quick reference guides (QRGs) complement more robust deliverables, and are not intended to be comprehensive step-by-step instructions. We prioritize impact when we decide what to focus on and how to approach developing these tools that leverage lists, definitions, diagrams, data tables, infographics, workflows, forms, templates, and other types of information that support speed and performance.
Our development process begins with analysis and design. Then, we create the text, images, and interactive elements that will tell the story and engage the audience in the learning process. As the development process unfolds, we transform the approved content into ILT resources like presentations, facilitator notes, and participant guides that look professional, feel relevant, provide useful activities, and inspire the audience to apply what they learn. Your stakeholders are involved in reviewing progress and providing feedback at key milestones, ensuring that the end result meets expectations.
GOAL: PERFORMANCE
Guides learners procedurally through the main activities of a task. Intended to be used while the task is being performed — keeping the learner on track in real time.
Best for
GOAL: SPEED
Delivers fact-based information in a quick, easy-to-consume format. A reminder or reference of data that may be difficult to remember — built for fast lookup.
Best for
Partnering with Contiem helps you move faster, reduce risk, and improve performance through training that builds the knowledge and skills your audiences need to do more, adapt to change, and achieve results.
Learners spend less time searching for answers and more time doing their jobs — with the right information at their fingertips when it counts.
Performance support bridges the gap between training completion and real-world application, reducing errors and building confidence over time.
Job aids and QRGs keep your training investment working long after the course is complete — reinforcing learning where and when it matters most.
Training is not just a routine task; it’s a competitive advantage.
The goal of a job aid is performance. It helps the audience by guiding them procedurally through the main activities of a task and is intended to be used while the task is being performed. In contrast, the goal of a quick reference guide (QRG) is speed. It delivers fact-based information using a quick, easy-to-consume format as a reminder or reference of data that may be difficult to remember. Both are short documents, with just a few pages of content.
Both. Job aids and quick reference guides complement long-form deliverables like courses and manuals. They are short documents, with just a few pages of content. When integrated into training programs, they both serve to provide support after training that helps the learner recall learned knowledge/skills when they are ready to apply them to their day-to-day life.
Let’s build ILT materials that empower your trainers and engage your learners.
Partner with Contiem to bring your training vision to life.
