SMEs have two basic responsibilities: providing information that will comprise the content of a project and reviewing the content Contiem creates or updates.
Providing information: Whether source material is readily available or not, Contiem has a process for reducing the impact on SMEs during our information-gathering process. We familiarize ourselves with the industry, product, and content required for the users, identify areas that require clarification and where there are information gaps, then consolidate our questions before meeting with SMEs. This keeps our scheduled interactions with them as short and productive as possible.
Reviewing content. This is the more critical and time-consuming of the SME tasks because SMEs need to validate the accuracy of the content by reviewing it in its entirety. To make this as efficient as possible, Contiem has developed processes considerate of your SMEs’ needs.
Because the Contiem development team is made up of content development experts, our people have experience working with a wide variety of technical SMEs for our Clients’ products, software, and processes. Furthermore, the Contiem project manager (PM) selects project team members, knowing what skills and industry experience a particular project requires.
Our proven process ensures that we flexibly and efficiently:
