Managed Content-as-a-Service (MCaaS)

You focus on your business; we take care of your content!

Contiem’s MCaaS offering takes on your burden of creating, managing, publishing, and delivery your content. We provide the technology and dedicated Content Operations staff to seamlessly integrate with your team. Our Technical Writers are the best in the business and when combined with our software technology, we can deliver cheaper, faster, and at a higher quality than your in-house content team.

The MCaaS Return on Investment

All Contiem Technical Writers are required to pass our screening exams to ensure we provide the same quality staff at all our global locations. Clients can scale resources up or down depending on their organization’s needs. Our tools are purpose-built for multi-channel, multi-format content publications. Collectively, this is our MCaaS offering – we can outperform any in-house technical team and deliver faster and at a lower price point than most.

Beyond Outsourcing - a Trusted Partner

Contiem remains engaged long after implementation to ensure your content strategy, processes, and platforms continue to perform as your organization grows and changes.

Integrated Teams

We work directly with your subject-matter experts to define the content required for your documentation and/or publication. Our integrated team, comprising a Project Manager, Technical Writer, Illustrator, and Content Architect, provides the resources you need to do the task at hand.

Scalable Team Size

We understand all businesses have cycles. In an MCaaS model, you can scale the team up and down to meet the organization’s demands. Pay for what you need, when you need it.

Lower Content Costs

Our MCaaS offering provides all the tools you need. Let us worry about illustrator tools and authoring applications. When you select Contiem, we take care of everything.

Strategic Advisory for the Contiem Ecosystem

When content environments grow complex or require optimization, Contiem provides the strategic roadmap. Our advisory services address high-level business challenges while maximizing the value of your Contiem platform investment.

Content Solution Roadmapping
Define a clear, prioritized roadmap for developing, managing, and scaling content that supports your products, processes, and software.

Content Governance & Taxonomy Development
Establish unified taxonomies, metadata models, and information architecture to ensure consistency, discoverability, compliance, and reuse across teams.

Organizational Change Management
Analyze how content is created and consumed across roles, then design adoption strategies that improve usage, accountability, and ROI.

Strategic Audits & Continuous Optimization
Conduct regular audits of content quality, tooling, workflows, and delivery channels—producing actionable recommendations, mockups, and improvement plans.

The Result: Best in Class Publications

Outcome-focused

Higher content quality and consistency over time

Reduced rework, duplication, and translation costs

Technical writing support that scales when you need us

A content ecosystem that scales with the business

Ready to Get Started?

Let’s make your documentation work as hard as your technology. Partner with Contiem to build a unified, scalable content foundation that supports your products and teams.